BACK_TO_JOURNAL
SEP 15, 2024AI INTEGRATION6 MIN READ
Building Autonomous Support Agents with LLMs
A practical guide to implementing AI-powered customer support that actually works and scales.
Beyond Chatbots
Traditional chatbots follow rigid decision trees. Modern LLM-powered agents can understand context, access knowledge bases, and handle complex multi-turn conversations.
Architecture for Scale
We'll explore a production-ready architecture using RAG (Retrieval Augmented Generation), vector databases, and guardrails to ensure reliable, accurate responses.
Implementation Considerations
From prompt engineering to fallback strategies, learn the practical techniques that separate toy demos from production systems handling thousands of queries daily.